Refund and Cancellation Policy

Billing model

ROMULUS Municipal is a subscription billed in advance in Canadian dollars, plus applicable taxes: monthly or annually by card via our payment processor, or annually by invoice. Where you have signed a written agreement with us, its refund and cancellation terms prevail over this policy.

Cancelling

Cancel any time by emailing andrew.smith@romulus.services from your account contact address. Your cancellation is confirmed by reply email and takes effect at the end of the paid period. You keep full access until then. No further charges are made after cancellation.

Refunds

• Monthly plans, first payment: if the service is not to your satisfaction, tell us within 14 days of your first charge and we will refund that first payment in full.
• Annual plans, first year: if the service is not to your satisfaction, tell us within 14 days of your first charge or invoice and we will refund the months not yet started, less one further month. Each month is one-twelfth of your annual fee.
• After that: payments are non-refundable and cancellation applies to future periods; we do not pro-rate partial periods.
• Our failure: if we fail to provision your portal within the fulfillment window (see Terms of Service §2), or terminate the service other than for your breach or non-payment, we will refund the unused portion of the current period.

Billing errors

If you believe a charge or invoice is incorrect, contact us within 60 days and we will investigate and correct any error, including a refund where warranted. Card refunds are issued to the original payment card, and invoice refunds by the original payment method, within 10 business days of approval.

Contact

andrew.smith@romulus.services · Suite 153, 1235 Fairview Street, Burlington, ON L7S 2K9